FAQ

Threads of Mae prides itself on offering a carefully curated collection of high-quality, sustainably sourced fashion pieces that are both stylish and versatile for your little ones. Unlike other online boutique clothing stores, we prioritize ethical and sustainable production practices, ensuring that all of our clothing is made with integrity and care. Our commitment is to provide exceptional customer service and a seamless shopping experience for you and your little ones.

At Threads of Mae, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 30 days of receiving your order for a full refund. The item(s) must be unworn, unwashed, and in the same condition in which they were received, with all original tags still attached. Please note that all sale items are final sale and are not eligible for return or exchange. To initiate a return, simply contact our store via email to receive instructions for returning the item(s). Once your return is received and processed, a refund will be issued to your original form of payment within 7-10 business days. We also offer exchanges for a different size or color, and we provide free return shipping for all U.S. orders. Thank you for shopping with Threads of Mae!

Tracking your order from Threads of Mae is easy and convenient. Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package as it makes its way to you. Simply click on the tracking number link in the email to get real-time updates on the location of your order. If you have any further questions about tracking your order, feel free to reach out to us via email for assistance. We are dedicated to ensuring a smooth and enjoyable shopping experience for all of our customers at Threads of Mae.